Joseph
Lead Product Designer over 14 month term.
Unifying Four Critical Security Platforms into a Single Operational Experience
RapiScan ScanOS is a SASS application designed to consolidated four disconnected airport security applications into a single live desktop and mobile platform, enabling operators to monitor screening systems, investigate events and complete reporting from one unified interface.
My Role
Impact
Unified four legacy applications into a single operational platform.
Unified four independent systems into a single operational platform, eliminating the need for operators to switch between applications. The simplified experience significantly reduced onboarding effort, with new operators reaching proficiency around 60% faster.
Reduced cognitive overhead caused by application switching.
Eliminated unnecessary context switching by restructuring workflows around operator tasks, helping users maintain focus during time-critical security operations. Operators were approximately 50% more confident in decisions they made in less amount of time.
Simplified monitoring, investigation and reporting workflows.
The unified platform provided managers with real-time operational intelligence, allowing them to monitor hardware and operator performance, giving them enough data to improve operational in a high stakes environment.
The Problem
Airport security operators relied on four separate applications to monitor screening equipment, investigate events and generate reports. Although each system served a specific purpose, operators were forced to mentally bridge disconnected workflows throughout their day.
In a high-pressure operational environment, fragmented experiences increased cognitive load, slowed decision making and made onboarding more difficult.
The opportunity wasn’t to redesign four products individually it was to rethink how they worked together as a single operational platform.
Audit
Before proposing solutions, I conducted a comprehensive UX audit across each application to understand its functionality and visualise how operators moved through a system and between systems. This gave us a good understanding of the greatest operational cost and where the most friction was happening.
The audit focused on interface inconsistencies, duplicated functionality, inconsistent navigation patterns and disconnected information architecture within applications.
These findings exposed opportunities to simplify the experience without compromising familiar workflows.
Restructured Journeys
Instead of preserving four independent applications, We decided to restructured the experience into a single application that would make it a lot simpler for operators to complete tasks without context switching..
Related activities that previously required multiple applications were consolidated into streamlined journeys, reducing unnecessary navigation and allowing users to move naturally between: Monitoring, Investigation, Reporting and Administration.
The result was a task-oriented experience that aligned with operational behaviour rather than software boundaries.
Creating a Scalable foundation
With the new journeys established, the platform was reorganised into a single operational ecosystem.
Navigation, terminology and shared interactions were standardised across the product to create a consistent experience regardless of where users entered the system.
Common actions became predictable, while previously isolated functionality was brought together into a cohesive interface.
This created a scalable foundation that could support future products without introducing additional complexity.
Designing exploration
Once the platform structure was defined, attention shifted to how information should be presented during real-world operations.
Low-fidelity wireframes were used to rapidly explore layouts, prioritise information hierarchy and validate the placement of critical controls before visual design and prototyping began.
Outcomes
ScanOS transformed four fragmented applications into a unified operational platform centred on the way Airport security operators work.
By auditing existing systems, restructuring journeys and standardising workflows, the product reduced unnecessary complexity while creating a highly scalable foundation for future development.
Early focus group testing and management feedback indicate that operators are now able to complete tasks much faster without loosing focus.
Interactive Prototype
The prototype demonstrates the redesigned desktop and mobile experience, showcasing the unified workflows, information architecture and interaction patterns developed throughout the project.
Explore how fragmented operational tasks were consolidated into a single, cohesive platform designed for real-world airport security operations.