Do you Loop people into communications?

Purpose:

This communication standard aims to ensure effective and inclusive communication practices when looping people into conversations. Looping in individuals ensures that all relevant stakeholders, contributors or helpers are informed and engaged in discussions, leading to better transparency, collaboration, understanding, and decision-making.

 

Scope:

This standard applies to all written communications, including emails, Jira tasks, Backlog items, memos, and any other written document in which tasks are listed or assigned.

 

Guidelines:

  • Identify Relevant Stakeholders: Determine who should be looped into the conversation based on their expertise, role, or stakeholder interest.
  • Provide Context: When looping individuals into a conversation, provide sufficient context about the topic, goals, and current status to facilitate their understanding and contribution.
  • Use Appropriate Channels: Choose the most suitable communication channels (e.g., email, meetings, collaboration platforms) based on the urgency, complexity, and confidentiality of the conversation.
  • Seek Input and Feedback: Encourage active participation by inviting input, questions, and feedback from looped-in individuals to enrich the discussion and decision-making process.

Example:

Looping in Steffi – She might be able to give a better perspective as the office manager.

Hi Alison, 
> 1. Can you summarise why you think this has happened?
Not Done – I am unable to do so as I am not on-premise. I’ve looped in Steffi; she will be able to give you a deeper understanding.
> 2. Can you provide a detailed breakdown of the expense list?
Done – Please find attached a list of monthly office expenses.
Thanks,
Joe

Figure: ✅ Good example of looping in someone who can help

❤️ Reference: This content is an abridged version sourced from the SSW Enterprise Software Development website where I once worked.